Delivery
Shipping & Returns
Everything you need to know about shipping, delivery times, tracking your order, and eligible returns.
Where We Ship
Saltandstone supports shipping to available destinations. Shipping availability and options are displayed at checkout based on your delivery address.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | Shown at checkout | Varies by destination (free on select items) |
| Express Shipping | Shown at checkout where available | Varies by destination |
Note: Delivery times are estimates and may vary due to customs processing, holidays, or remote locations.
Shipping Costs
Shipping costs depend on:
- Your delivery destination
- Package weight and dimensions
- Selected shipping method
The exact shipping cost is calculated and displayed at checkout before you complete your purchase. Any available free-shipping offers are shown at checkout.
Order Processing
- Orders are reviewed after payment confirmation; handling time may vary by product and order volume
- You will receive a confirmation email once your order is placed
- A shipping notification with tracking information will be sent when your order is dispatched
Tracking Your Order
Once your order has shipped, you can track it in several ways:
- Email Notification — Tracking number and link sent to your email
- My Orders — Log in to your account and view real-time tracking
- Track Order Page — Guest customers can use the order number and email used at checkout
Customs & Import Duties
For international orders:
- Customs duties, taxes, and fees may apply depending on your country regulations
- These charges are the responsibility of the recipient and are not included in the product price or shipping cost
- Please check your local customs regulations before placing an order
Delivery Issues
What if my package is delayed?
Delays can occur due to weather, customs, or peak seasons. If your package has not arrived within the estimated window, please email us at support [at] saltandstoneus.com with your order number.
What if my package is lost or damaged?
Contact us as soon as possible. We will review the issue with the shipping carrier where needed and help with the appropriate next step.
Can I change my shipping address after ordering?
Address changes may be possible if the order has not yet shipped. Email us at support [at] saltandstoneus.com as soon as possible with the new address.
Returns & Refunds
Eligible unused items in original condition may be returned within the stated return window. Product-specific terms shown on the product page or at checkout may also apply.
To start a return, email support [at] saltandstoneus.com with your order number and reason for the request. See the Refund & Return Policy for full details.
Need Help?
For any shipping-related questions, reach our team at support [at] saltandstoneus.com.